The difference between going to college and not going (AKA-how can people trained to find your ailments be so clueless?)
Okay, so one of the main aspects of what I do in my job for medicare is resetting passwords for doctors and hospitals when their password expires, or they flat out forget the password. The biggest thing I have learned in the past month is that people who work in doctor offices and hospitals lack common sense when it comes to real life things.
I can’t even begin to describe the amount of irritation that rises from the depths of hell when you are helping a doc try to reset his password. Now, as everyone by now knows..For a lot of things if you go to change a password you need to put in the current password after you have entered it already. You know, that internet safety net. Put in yer password, you decide you want to change it so they tell you to enter your current password again. So that you can then proceed to the stage of creating a new one. Apparently, that aspect of real life has not hit at least 85% of the people that submit claims via medicare. I’ll get a call for a password reset, where we set up a super simple password on our end for them to use. A call that should last, at most, 5 minutes. Nope. Not with these people. It turns into an half hour ordeal because they don’t understand how password resets work.
Keep in mind, these are the people we go to when we are feeling like crap. The ones that write us out prescriptions to cure our ailments. Yet they don’t understand basic password renewal practices. How is that possible? I mean seriously? It’s a standard password reset. And they enter random digits thinking it will solve the problem. Or they enter the reset password you give them, and decide when it comes to putting in the current password they will throw in whatever new password they’ve set up in their head.
This was just a bit of a rant on my part..You really have no idea how many calls like that I get. But it is also a PSA. Just because these people are in charge of your health, always remember that you equal if not excel over their understanding of current technology.
Oh..and because I personally find it funny…Modems are used quite often for certain claims